JobWin
The crew's whole day runs from a phone
A field platform for US home-service and handyman crews: jobs, estimates built from photos and voice, a live crew map, invoices and payments.
Who it is forOwners of small home-service companies, dispatchers, and technicians working in the field
Discuss a projectThe task
A small home-service crew lives between the customer's first call and the paid invoice. Requests arrive by phone, by email, from a home-services marketplace; the estimate gets priced from memory in the evening; site photos stay buried in someone's camera roll; and the dispatcher learns how the day is going by calling to ask whether the tech has arrived. One visit ends up scattered across a messenger thread, a notebook and the bookkeeping, so invoices go out late and priced by guesswork.
Solution
Two surfaces on one backend: a web console that acts as the system of record and admin surface, and a mobile app built for the work that actually happens on site. A job moves through its full field cycle — en route, arrived, started, on hold, completed — and every transition is stamped with time and location. Estimates are assembled from what the technician captured: photos, short video and a spoken walkthrough are transcribed, matched against the company's pricing rules, and turned into line items a person reviews before anything reaches the customer. From there an estimate becomes a job, a job becomes an invoice, and the customer opens it on a public page and pays by card.
Outcome
The crew works from the phone: job status, photos, notes and estimates leave the site with the technician instead of being re-typed at the office that night. The dispatcher sees on a map who is where and at what stage, and the visit history, messages and payments stay attached to the customer record. The product is being taken to release together with a partner on the US market.
Capabilities
- 01Jobs with field status: en route, arrived, started, on hold, completed — each transition stamped with time and location
- 02Estimates from media: site photos, video and voice are transcribed and turned into priced line items using the company's own pricing rules
- 03Crew map: live technician positions, job geofences, the day's route, and schedule conflict checks
- 04Invoices and payment: issue, a public page for the customer, card payment, partial payments and refunds
- 05One communication trail: inbound calls answered by a voice assistant with handoff to a person, plus SMS and email tied to the customer and the job
- 06Offline mode in the app: notes, photos and actions are stored on the device and pushed once the connection returns
Roles
- Owner — full access to finances, team and workspace settings
- Dispatcher — scheduling, technician assignment, customer communication
- Field technician — own jobs, field status, capture and notes, no access to invoices
- Platform admin — workspace support, audit trail, integration and queue health
Industry
home services and handyman crews (USA)Screens
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